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Refund policy

Return and Refund

If you are dissatisfied with our products and wish to return them for a refund, please contact our after-sales Customer Service at order@eyesfav.com. We will respond within 24 hours (excluding weekends) and provide assistance. Our return policy lasts for 14 days.

 

Return/Refund Conditions:

  1.  After-sales service is valid for 14 days based on the logistics information.

  2. Returned items must be in their original, unopened condition with intact packaging. We cannot accept opened, damaged, or altered items.

    If there are quality issues (such as damage, defects, etc.), please contact us immediately with clear pictures. After inspection, we may offer a replacement.

  3. Please contact customer service for authorization before returning items. Unauthorized returns will not be processed.

  4. You are responsible for the return shipping costs, and you must provide valid tracking information for the return.

  5. Returns/Refunds/Cancellations are divided into two scenarios:

    Product Issues: If the product is different from what was ordered, has quality problems, or is missing parts, no fees will be charged for the refund. EYESFAV will cover shipping costs.

    Customer Reasons: If you dislike the product, ordered the wrong item, or changed your mind, a 10% processing fee will be charged. If the package has already been shipped, an additional $4.99 shipping fee will be deducted (for expedited orders, $8.99 will be deducted).

  6. If you encounter quality issues within the warranty period, please contact us with clear images, and we will arrange a replacement.

  7. If you do not like the product and it has been opened, please cut the lens in half (as shown in the picture) and contact us within 14 days for a refund to your account balance.


Notice:

  1. Please inspect the items for any damage or color discrepancies before opening.

  2. Each order is entitled to only one after-sales service.

  3. We do not offer exchanges, returns, or refunds if the product is correct but the color or parameters do not meet your expectations.

  4. We do not accept cancellations without valid reasons or cancellations due to logistics issues.

 

    Return/Refund Process:
    1. Start the return process by emailing order@eyesfav.com with your order number and reason for return. Do not return items to the address on the package.
    2. Ensure the item is in its original packaging and unopened.
    3. Ship the return package and provide tracking information.
    4. Once we receive the returned item, we will inspect it and process the refund according to our return conditions.