Return and Refund

 

If you are dissatisfied with our products and wish to return them for a refund, please contact our after-sales Customer Service at order@eyesfav.com. They will respond to your message within 24 hours, excluding weekends, and provide you with helpful guidance. Our return policy lasts for 14 days. If more than 14 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

 

Return/Refund Conditions:

 

1. Please note that our after-sales service is valid for a period of 14 days based on the logistics information. Once this period has elapsed, we regret to inform you that we will be unable to process any returns or refunds for you.

 

2. The returned items must be in their original, unopened state with the original packaging intact and undamaged. We cannot accept items that have been opened, damaged, or altered in any way.

 

3. Prior authorization is required before returning items directly to us. Please contact our customer service team at order@eyesfav.comvia email to initiate the return process. Please note that we will not be held responsible for any packages sent back without authorization that may be lost.

 

4. If authorization has been granted by our customer service team, the return shipment should be sent at your own expense to the provided address information. Once the package is sent out, you will need to provide our team with accurate and actionable tracking information and screenshots to ensure that the items can be successfully delivered.

 

5. You will be responsible for covering the shipping charges for the return.

 

6. Returns/Refunds/Cancellations are divided into two scenarios:

 

• Due to Product Issues: In cases such as receiving products different from what was ordered, incorrect colors, quality problems, or missing products, no fees will be charged for refunds, and the system costs will be covered by the EYESFAV website.

 

• Due to Customer's Reasons: If reasons are subjective, like disliking the product, ordering the wrong item, or changing your mind and needing a return/refund/cancellation, the system will automatically charge a 10% processing fee for the order (please note that this fee is not collected by the EYESFAV website). If the package has already been shipped, an additional $4.99 shipping fee will be deducted. (For expedited orders, a shipping fee of $8.99 will be deducted).

 

• Please note that if you need to cancel an order while it is in transit, we are unable to assist in recalling orders that are already out for delivery. Kindly wait for the package to arrive. Upon receiving the product, please follow the steps mentioned above in the third paragraph, contact our customer service team immediately to obtain the specific return address information, and return the items in their original condition. Once we receive the products, the return process will be initiated.

 

7. If you encounter any quality issues with the product during the warranty period, please contact us immediately and provide clear pictures of the defective item. We will assess the issue and arrange for a replacement if deemed necessary.

 

8. If you don't like the products and it has been open, you need to cut the lens in half (refer to the picture) and contact us within 14 days, we will refund the money to the shopping card in your account. You can check your balance at any time by logging into your account. More than 14 days, we cannot refund.

 

 

Notice:

 

1. Please carefully inspect the items for any damage or incorrect color before opening them.

 

2. Each order is entitled to one after-sale privilege.

 

3. Replacement, return, or refund is not available solely based on dissatisfaction with the color, provided that the product is correct and the ordered parameters are suitable for your eyes.

 

 

Return/Refund Process:

 

1. Initiate the process by sending an email to order@eyesfav.com me, order number, and the reason for the return. Kindly refrain from returning the lenses to the address mentioned on the package, as  we are unable to receive them at that location.

 

2. Ensure that the item(s) are placed back in their original packaging.

 

You may proceed with the return if the product packaging is in good condition and the product itself has not been opened, ensuring that it remains suitable for resale.

 

3. Arrange for the package to be shipped through your preferred carrier.

 

Please share the tracking number and the website for tracking the logistics information once you have sent the parcel back to us.

 

4. Our receipt of your returned package.

 

Upon receiving the returned parcel, we will carefully inspect its condition. Subsequently, we will process the refund to your account in accordance with our return conditions.