Q & A

How to Insert Contact Lenses:

  1. Before wearing the lenses, ensure your hands are clean and dry. Avoid using any products that could irritate your eyes, such as lotions or creams.

  2. Open the package and remove the lens. Make sure you're holding it properly, with the correct side facing up.

  3. Use one hand to hold your upper eyelid and the other hand to hold your lower eyelid, creating a wide opening for the lens.

  4. Look straight ahead or slightly upward, and gently place the lens onto the surface of your eye. Avoid blinking until the lens is in place.

  5. Once the lens is on your eye, release your eyelids and blink a few times to help the lens settle into position.

  6. Repeat the process for the other eye, following the same steps.


How to Remove Contact Lenses:

  1. Wash your hands thoroughly and ensure they are dry before touching your eyes.

  2. Look upward and pull down your lower eyelid using the middle finger of one hand.

  3. Use the index finger and thumb of your other hand to gently pinch the lens.

  4. While holding the lens, gently slide it down onto the white part of your eye. Then, with a pinching motion, remove the lens from your eye.

  5. Repeat the process for the other eye, following the same steps.


Why Does the Actual Color of the Lenses Differ from What Is Shown on the Website?

The actual color of the lenses may appear different from what is shown on the website due to various factors, such as lighting conditions, camera lens filters, surrounding colors, original eye color, eye shape, and makeup. These factors can affect how the lenses look when worn. Please understand that such variations in color should be acceptable.

 If you have any doubts about the lenses you received, please contact us within 24 hours of receiving them. Make sure to include a picture of the lenses so that we can assist you accordingly.


What to Do When Lenses Irritate the Eyes:

  1. Remove the lenses: Take out the lenses from your eyes and give your eyes a break from wearing them.

  2. Clean and disinfect the lenses: Soak the lenses in contact lens solution that is specifically designed for cleaning and disinfection. Leave them in the solution for at least 24 hours to ensure they are properly disinfected. Afterward, rinse the lenses with fresh solution before wearing them again.

  3. Check the lenses: Examine the lenses closely to ensure there are no tears, deposits, or foreign particles on them. If you notice any damage or debris, it's best to discard the lenses and use a new pair.

  4. Double-check the orientation: Before inserting the lenses, make sure you are holding them correctly with the right side up. Placing the lenses inside out can cause discomfort and irritation.

  5. Moisturize your eyes: If your eyes feel dry or irritated, you can use lubricating eye drops recommended by your eye care professional to provide relief.


How to Care for Contact Lenses on a Daily Basis:

  1. Clean and disinfect the lenses: Take the contact lens and place it on your palm. Apply a few drops of a suitable contact lens solution and gently rub the lenses in a circular motion to clean and disinfect them.

  2. Use fresh solution every time: Always use fresh contact lens solution when storing your lenses. Discard the solution from the lens case after each use and refill it with new solution.

  3. Regularly change the solution: If you don't wear your lenses frequently, make sure to change the solution in the lens case regularly, even if the lenses have not been used. This helps maintain the cleanliness and effectiveness of the solution.

  4. Rinse and gently scrub the lenses: To effectively prevent protein buildup, rinse and gently scrub your lenses every 2-3 days. This helps remove accumulated deposits and maintain clearer vision.

  5. Handle with care: Be cautious and keep your lenses away from sharp objects as they are delicate and can easily tear or get damaged. Handle them gently to avoid any potential harm.


Important Safety Guidelines for Contact Lens Wearers :

  1. Clean hands: Always wash hands before handling lenses.

  2. No sharing: Avoid lending or sharing lenses to prevent infection.

  3. Remove before sleep: Take off lenses before sleeping.

  4. Apply makeup after insertion: Put lenses on before applying eye makeup and remove lenses before removing makeup.

  5. Avoid water sports: Do not wear lenses during water activities.

  6. Gradual adaptation: New wearers should start with less than 4 hours a day, gradually increasing but not exceeding 8 hours.

  7. Remember, following these safety guidelines is crucial for maintaining the health of your eyes while wearing contact lenses.